What is a telehealth visit?
Telehealth visits are virtual visits that allow you to meet with a provider via video chat from home using a personal cellphone, tablet, or computer.
What are the benefits of telehealth visits?
Telehealth visits provide added convenience by reducing travel and parking burden. Virtual visits lessen the need for in-person visits at the clinic and minimize the potential risk of encountering COVID.
How does it work?
You will receive a link in an appointment reminder email a few days before your visit. At the time of your scheduled visit, click on the link to open the video chat with your provider.
Where can I get step-by-step instructions?
You can find step by step instructions here.
What equipment do I need?
You can use a smart phone, tablet or computer with webcam and Internet access.
Will interpreters be available for telehealth?
Yes, interpreter services will be available for telehealth visits.
What if I need help?
You may call the telehealth patient health desk at (206) 606-2800.
Is my telehealth session secure and private?
Yes, we are using an enhanced version of Zoom that has additional security measures. All calls are HIPPA-compliant, encrypted and set up so no uninvited guests can join.
Will I get a bill for my visit?
Insurance providers were required to cover telemedicine as part of the COVID emergency declarations, but what states and Medicare decide to cover in the future is still being determined. For now, you can expect that telehealth visits will be billed the same as in-person visits. For example, if you see your provider in person or virtually, your insurance will be billed for the visit. If you see a social worker at SCCA in person, you don’t receive a bill; the same will be true if you see your social worker virtually.
Will I still be billed if there are technical challenges during my telehealth visit?
If you encounter technical difficulties that do not allow your visit to proceed, you will not be billed. If your visit is converted to a phone visit due to technical difficulties, you will be billed for a telephone visit instead.
Can I invite a third party (spouse, caretaker, etc.) who would be joining from another location to my appointment?
Yes, you can either ask the scheduler to send the link to their email or forward the link to them once you have received it. At the beginning of your visit, let the provider know you have someone else calling in so they can let them in from the virtual waiting room.
What if I get disconnected during the visit?
At the beginning of the visit, your provider will ask for a number to call you back on if the connection is lost. In addition, you can click the visit link to return to the virtual visit room.