At Seattle Cancer Care Alliance (SCCA), our patients are at the center of everything we do. To help our patients and community stay home and stay safe, our telehealth program provides you with the same high-quality oncology care you receive in our clinics from the comfort of your home. Our nationally recognized cancer care is now available anywhere you are.
Telehealth patients communicate and collaborate with their care teams remotely using familiar and easy-to-use tools. At SCCA, our providers use a HIPAA-compliant video visit service called Zoom. You can use your computer, your phone or any Internet-connected mobile device. These video visits allow our providers to talk with patients, share laboratory and imaging results and answer questions in real time. Video visits help save you time and money by connecting with your doctor over Zoom instead of driving into Seattle for your visit.
To schedule an appointment with an SCCA provider, or to find out if a telehealth video visit is right for you, contact us at (855) 557-0555.
How to get the most out of a virtual visit
Read the step-by-step directions before your visit and keep them easily accessible throughout the visit in case any problems occur. You can access the step-by-step directions here. Come prepared with questions or concerns for your provider.
Do a tech check before your visit
Download the Zoom app before the virtual visit. Complete a practice run to make sure your Internet, app and device can run Zoom. Using a device with a wired Internet connection will provide the best connection but is not necessary. In addition, close out all other programs on your device to optimize your Internet connection. Download our Zoom Patient Instructions here.
We’ve created a play-by-play checklist to make sure our patients have a successful telehealth video visit. If you have any questions about your telehealth visit or any trouble setting up Zoom, please call our Patient Support Line at 206-606-2800. Download our Zoom Patient Checklist here.
Know what to do if the connection is lost
Keep the Zoom link for your appointment easily accessible. If you get kicked out, you can access your visit through the original appointment link. It will not expire if you have already clicked it. At the beginning of your visit, your provider will ask for a phone number to call you on should you lose connection. In addition, we recommend keeping the help desk number nearby in case of any major issues.
Set the stage for your visit
If possible, find a quiet, private, well-lit, comfortable area with a stable Internet connection. Set your webcam at eye level. Use headphones during your visit if possible. They are not necessary but will help ensure you can hear the audio and provide additional privacy.