Telehealth at Seattle Cancer Care Alliance enables individualized flexible and affordable care delivery at times and places that accommodate patient needs.
Telehealth patients communicate, collaborate and share their information remotely using familiar and easy-to-use tools. During a telehealth appointment, providers interact with patients and each other in a way that is most convenient and best suited to the patient's medical needs.
How to get the most out of a virtual visit
Read the step-by-step directions here before your visit and keep them easily accessible throughout the visit in case any problems occur. You can access the step-by-step directions here. Come prepared with questions or concerns for your provider.
Do a tech check before your visit
Download the Zoom app before the virtual visit. Complete a practice run to make sure your Internet, app and device can run Zoom. Using a device with a wired Internet connection will provide the best connection but is not necessary. In addition, close out all other programs on your device to optimize your Internet connection. Download our Zoom Patient Instructions here.
Know what to do if the connection is lost
Keep the Zoom link for your appointment easily accessible. If you get kicked out, you can access your visit through the original appointment link. It will not expire if you have already clicked it. At the beginning of your visit, your provider will ask for a phone number to call you on should you lose connection. In addition, we recommend keeping the help desk number nearby in case of any major issues.
Set the stage for your visit
If possible, find a quiet, private, well-lit, comfortable area with a stable Internet connection. Set your webcam at eye level. Use headphones during your visit if possible. They are not necessary but will help ensure you can hear the audio and provide additional privacy.