Here, you’ll find answers to frequently asked questions about your virtual visit, including an overview of the process, how to prepare for your visit, cost and insurance, and technical requirements.
Telehealth visits are virtual visits that allow you to meet with a provider through an online video chat from home using a smartphone, tablet or computer. Your provider can do almost everything via Zoom, including reviewing symptoms, managing medications, ordering and reviewing test results and answering your questions.
After you contact SCCA and determine if telehealth is right for you, you will receive a confirmation email or a message in your MyChart portal. For MyChart patients, you can view your upcoming appointments at any time by logging into the portal. When it’s time for your appointment, simply login to MyChart and click the “Begin Visit” button. This will launch Zoom in a new window and you’ll be placed in your provider’s virtual waiting room. When they are ready for you, the provider will bring you into their virtual room and begin the visit.
If you do not have MyChart, your Zoom link will be emailed to you at the time of scheduling and again a day before your visit. At the time of your scheduled visit, just click on the link to open the video chat with your provider.
Yes! We love using video visits to keep patients and families connected. You can either ask the scheduler to send the link via email or forward the link to them once you have received it. At the beginning of your visit, let the provider know you have someone else calling in so they can let them in from the virtual waiting room.
You can use a smartphone, tablet or computer with webcam and Internet access. Most devices work with Zoom; see if your device is compatible.
If you don’t have a personal device to use for telehealth or don’t have reliable Internet access, SCCA may be able to help. Please contact our team at firstname.lastname@example.org.
If you encounter technical difficulties that prevent your visit from proceeding, you will not be billed. If your visit is converted to a phone visit due to technical difficulties, you will be billed for a phone visit instead.
If you use MyChart, the link for your video visit will be available through MyChart at the time of your appointment. Simply log on to MyChart at the time of your appointment and there will be a “Begin Visit” button. This button is available one hour before your scheduled visit time.
If you do not have a MyChart account, your care team will send the link to you in an email. Please save these emails when you receive them. If you need an email resent to you, you can contact your care team or scheduler.