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Patients & Caregivers


Our telehealth program provides our patients with the same high-quality cancer care they receive in our clinics.

Fred Hutch Telehealth
Patients who have feedback or questions on how we can improve their experience with telehealth visits are welcome to call or email the Fred Hutch telehealth team.
UW MyChart Help Desk for Telehealth Technical Support
phone (206) 520-5151
The help desk is available for Fred Hutch patients who have questions or run into issues accessing their telehealth appointment and need technical support.
Telehealth at Fred Hutch

Telehealth enables our patients to visit their doctor by phone or video call.

Telehealth services at Fred Hutch are offered through Zoom, a HIPAA-compliant video conferencing service. Our patients can access their visit(s) from MyChart or through the Zoom Application. The appointment can be accessed using a computer, phone or any device connected to the internet.

Welcome to MyChart

Request a telehealth appointment

For new patients

To request an appointment for a second opinion or patient care at Fred Hutch, please call us toll-free at (855) 557-0555.

For current patients

Please call us at (855) 557-0555 to schedule your appointment or send a message to your care team through MyChart and ask if a telehealth visit is an option for you.

For out of state patients

Due to changing regulations and policies, we may or may not be able to see patients outside of WA state, please call us at (855) 557-0555 to find out if you are eligible to see one of our providers using telehealth services.  

Prepare for a telehealth visit

The checklist below can help our patients prepare for a successful telehealth visit.

  • Computer, tablet, or smart phone with a microphone and camera. We recommend that you keep your device on its charger during the visit to ensure it has enough battery.
  • Internet or phone service. You will need a reliable Internet connection to have good audio and video quality. Test your internet connection before your visit by joining a Zoom test meeting on
  • The Zoom app. Make sure you have the Zoom app downloaded. Test access to your MyChart account or access the visit link from your appointment confirmation email.
  • A quiet, private place with good lighting. Headphones may help you hear the provider clearly and reduce background noise. Start your visit 15 minutes early to have time to get help if there are any technical problems.
  • Pen and paper. Before your appointment, write down any questions you want to ask and bring them to your appointment with you.

Tell your provider if you cannot see or hear them. If your video or audio does not work, the provider will call you to finish the visit on the phone. If you have technical problems before your visit, call UW MyChart Help Desk for Telehealth Technical Support at (206) 520-5151.

Preparing for Your Telehealth Visit

Telehealth help desk support and resources

Scheduling support

To request an appointment for a second opinion or patient care at Fred Hutch, please call us toll-free at (855) 557-0555

Technical support

If you need help setting up your phone or computer and have questions about your telehealth visits, please call us at (206) 520-5151.

Telehealth feedback

If you have feedback or questions on how we could improve your experience with telehealth visits, please call, Fred Hutch telehealth team at (206) 606-2800.

Telehealth Frequently Asked Questions (FAQ)