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Patients & Caregivers

Telehealth

Our telehealth program provides you with the same high-quality cancer care you get in our clinics, but from the comfort of your home. At Seattle Cancer Care Alliance (SCCA), our patients are at the center of everything we do.

SCCA Telehealth
email telehealth@seattlecca.org
If you have feedback or questions on how we could improve your experience with telehealth visits, please call or email the SCCA telehealth team.
UW MyChart Help Desk for Telehealth Technical Support
phone (206) 520-5151
If you are a patient and have questions or run into issues accessing your telehealth appointment, please call us. If you need your visit link, contact your care team.
Telehealth at SCCA

Telehealth enables you to visit your doctor by phone or video call.

The telehealth services at SCCA are offered through a HIPAA-compliant video visit services called Zoom that is integrated into the electronic health record called EPIC. Your visit can be accessed from MyChart or through the Zoom Application. You can use your computer, phone or any device connected to the internet.

Set up MyChart Account

Request a telehealth appointment

To schedule an appointment with an SCCA provider and ask if a telehealth video visit is right for you.

For new patients

To request an appointment for a second opinion or patient care at SCCA, please call us toll-free at (855) 557-0555.

For current patients

Please call us at (855) 557-0555 to schedule your appointment or send a message to your care team through MyChart.

For out of state patients

Due to changing regulations and policies, we may or may not be able to see patients outside of WA state, please call us at (855) 557-0555 to see if you could get connected to care with one of our providers. 

Prepare for a telehealth visit

The checklist below can help prepare you for a successful telehealth visit.

  • Computer, tablet, or smart phone with a microphone and camera. Plug in your device to ensure it has battery throughout the visit.
  • Internet or phone service. You will need a reliable connection to have good audio and video. Test your internet connection by joining a Zoom test meeting on https://zoom.us/test.
  • The Zoom app. Make sure you have the Zoom app downloaded. Test access to your MyChart account or access the visit link from your appointment confirmation email.
  • A quiet, private place with good lighting. Headphones may help you hear the provider clearly and reduce background noise. Start your visit 15 minutes early to have time to get help if there are any technical problems.
  • Pen and paper. Before your appointment, write down any questions you want to ask.

Technical problems may happen – it is okay. Tell your provider if you cannot see or hear them. If your video or audio does not work, the provider will call you to finish the visit on the phone. If you have technical problems before your visit, call UW MyChart Help Desk for Telehealth Technical Support at (206) 520-5151.

Learn More to Prepare for Your Visit

Telehealth help desk support and resources

The following information contains troubleshooting tips to ensure you have your questions answered in preparation for your video visit.

Scheduling support

To request an appointment for a second opinion or patient care at SCCA, please call us toll-free at (855) 557-0555

Technical support

If you need help setting up your phone or computer and have questions about your telehealth visits, please call us at (206) 520-5151.

Telehealth feedback

If you have feedback or questions on how we could improve your experience with telehealth visits, please call, SCCA telehealth team at (206) 606-2800.

Telehealth frequently asked questions (FAQ)

Learn More