Seattle Cancer Care Alliance (SCCA) staff are committed to work as a team that includes you and your family members. To protect the health and privacy of all our patients, we follow policies and procedures described below.
- Preventing Infection
- Smoke-Free Campus
- Securing Emailed Information
- Release of Medical Information
- Service Dogs
- Patient Safety and Care Quality
- Patient Rights and Responsibilities
To protect the safety and well-being of all SCCA patients, please read these guidelines before your first visit. Caregivers should avoid coming to the clinic with cold and flu symptoms. For flu vaccine FAQs, click here. Hand hygiene stations are located in the elevator lobbies on each clinic floor as well as the parking garage.
Fresh or dried flowers and plants are not allowed in SCCA clinics because of the organisms that grow on them and in the dirt or water, which can cause infections. Balloons and silk flowers are okay. Make sure there is no decorative moss around silk flowers. Only artificial moss is allowed.
For the comfort of our patients, SCCA is a fragrance-free environment.
We are committed to providing an entirely smoke and tobacco-free environment for all patients, visitors, and staff. Smoking is not allowed in any area, including buildings, grounds, and parking lots.
To protect the confidentiality of personal health information we send you by email, SCCA uses an encryption service to ensure the confidentiality of personal health information we send you and to comply with federal regulations under the Health Insurance Portability and Accountability Act of 1996 (HIPAA). This requires some extra steps. Zix Corporation provides SCCA the service for encrypted emails, also called secure email or secure messages, that helps keep your personal health information private.
To start, you will need to register and create a password on the secure email site. You will log in to this site to send us email or to view emails sent to you from SCCA. When we send you an encrypted message, you receive an email notice in your regular email inbox. The notice has a link and brief instructions on how to access the secure email site. This secure email site requires some extra steps, but we are confident it will allow us to communicate with you safely and efficiently by email.
- Access the Online Guide to learn more about the Secure Email Site.
- Click here to register to access the Secure Email Site and send us a secure email.
- For help with retrieving secure email messages, please consult the Frequently Asked Questions page or contact support at firstname.lastname@example.org.
If you want a copy of the medical record of your SCCA treatment, you will be asked to sign an authorization form. There is no charge for records released to you or your doctor. Contact medical records for SCCA clinics at (206) 606-1114 and for University of Washington Medical Center at (206) 744-9000.
According to the American Disabilities Act (ADA), public and private hospitals and medical clinics must allow people with disabilities to bring their service dogs. At SCCA, service dogs can go with owners in almost all areas of the clinic. Service dogs are not allowed in imaging rooms and procedure suites.
Therapy animals of any kind are not allowed in the clinic. For more information on what to know when bringing your service dog to the clinic, view here.
SCCA takes pride in providing care of the highest quality and safety, as reflected in our high survival rates and in receiving the Joint Commission’s Golden Seal of Approval. Research shows that the best way to protect patient safety is a team approach to care—with patients and their families taking an active role.
SCCA respects the rights of all of our patients, equally and individually. Your rights include medical care guided by the best medical practices, participation in making informed decisions about your care, voluntary participation in medical research studies, confidentiality of your health information, and access to your medical records. As a patient of SCCA, you share in the responsibility for your care, which includes providing complete information about your health and medications, keeping appointments, promptly meeting financial obligations, and following SCCA rules. If you have concerns, we encourage you to talk with your health care team initially. If this does not resolve your issue, please contact SCCA Patient Relations at (206) 606-1056 or email@example.com.