Ryan Parks | Stories of SCCA

Maintaining more than 600,000 square feet of office and clinic space spread over eight campuses is a busy job even in the slowest of times, but COVID-19 has supercharged the role of the Facilities Operations team.

Maintaining more than 600,000 square feet of office and clinic space spread over eight campuses is a busy job even in the slowest of times, but COVID-19 has supercharged the role of the Facilities Operations team.

They’re responsible for maintenance and construction, furniture, utilities, HVAC—basically overseeing everything in all SCCA buildings, including the space and how it’s arranged, with patient and staff safety in mind.

“As I’m sure a lot of people do, I feel like I have two full-time jobs right now,” says facilities operations manager Ryan Parks, who’s worked at SCCA since its launch.

His team fast-tracked planned seventh-floor construction to prepare for potential inpatients, a scenario that fortunately has not played out.

They’ve had to go through the clinic, removing paper brochures and placing large yellow dots on the floor to indicate proper social distancing. They’ve scrambled to install new COVID-related signage and reconfigured conference rooms to become screening/testing sites.

“I’m always thankful for the impact I feel I can have in how we deliver patient care, but I’ve seen a heightened sense of collaboration and agility among my team in this crazy, changing world, where we catch every single request and just go for it,” says Parks.