Donate and Volunteer

Patient and family advisors

Seattle Cancer Care Alliance (SCCA) is committed to delivering patient- and family-centered care. The core concepts of patient- and family-centered care are:

  • Dignity and Respect
    Honoring patient and family perspectives and choices and incorporating their knowledge, values, beliefs and cultural backgrounds into the planning and delivery of care.
  • Information Sharing
    Health care practitioners communicate and share complete and unbiased information with patients and families in a timely manner, enabling them to effectively participate in care and decision-making.
  • Participation
    Patients and families are encouraged and supported in participating in care and decision-making at the level they choose.
  • Collaboration
    Health care leaders collaborate with patients and families in policy and program development, implementation and evaluation; in health care facility design; and in professional education, as well as in the delivery of care.

What is a Patient and Family Advisor?

Collaborations at SCCA include patients and family members who volunteer to become Patient and Family Advisors. Patient and Family Advisors help us provide the best possible care experience by participating on committees, focus groups and patient panels to help us better understand the patient’s point of view. Advisors help us establish systems that are easier for patients to understand and help us better understand patient needs. By working in partnership with staff and providers, respecting that we each have something important to offer, Patient and Family Advisors help us enrich the care experience for patients and families while making the job of providing care a simpler, more cost-effective and even more positive experience for our staff.

Patient and Family Advisor opportunities

Thank you very much for your interest in becoming a volunteer Patient and Family Advisor at Seattle Cancer Care Alliance. We look forward to working with you!

Applicants must have direct experience as a current or former patient, family member or caregiver at Seattle Cancer Care Alliance.

Position summary

Patient and Family Advisors improve the care experience by helping us better understand the patient and family point of view. They serve as a resource on committees, short term projects and the Patient and Family Advisory Council to improve communication between staff, patients and families and provide input in the development, implementation and evaluation of SCCA programs, policies and services. Advisors do not work directly with patients.

Responsibilities

  • Share personal experiences and viewpoints in order to aid staff in the development and evaluation of programs, services and policies. 
  • Remain compassionate, objective and constructive when sharing thoughts and opinions, understanding that each person’s experience differs.
  • Respect the privacy of patients and family members.
  • Comply with all infection control and confidentiality policies as applicable.

Supervision

The Patient and Family Centered Care Coordinator will serve as the staff liaison to all advisors. Other staff, providers and leaders will supervise specific activities as needed. On-going feedback and evaluation of the program will be requested.

Orientation

All advisors must participate in an interview and attend a three-hour orientation session prior to entering the program.

Time commitment

The time commitment required is dependent on the specific project. Advisor opportunities include projects that range from attending only one meeting to ongoing Advisory Council membership which requires a two-year commitment.

Qualifications

  • Ability to communicate well in a group setting
  • Ability to share insights and information in constructive ways 
  • Shows concern for more than one issue or agenda
  • Ability to work in partnership with others and collaborate on solutions
  • Have passion for enhancing the health care experience
  • Ability to think beyond own experience

How to apply

If you meet the qualifications above, please complete an application and our Patient Experience Specialist will contact you to schedule an interview.

Patient and Family Advisor Application

Print and fill out the application. You may return this form in several ways:

fax (206) 606-1321

Mail to:
Office of Patient Experience
ATTN: Tiffany Go
825 Eastlake Ave. E., LG-600
Seattle, WA 98109

If you would like more information about the Patient and Family Advisor Program, please contact Tiffany Go, Patient Experience Specialist, at (206) 606-6859 or  tifgo@seattlecca.org.