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Women's Center Lobby Volunteers

POSITION SUMMARY

The volunteer will provide service to the patients and family members waiting to be seen on the 3rd floor Women’s Center clinic. This is a new role and is a pilot program for 3-6 months.

RESPONSIBILITIES

  1. Offer water, juice and crackers to patients waiting for appointments in the waiting area.
  2. Offer to check on status of appointment if notes patient waiting in the waiting area for more than 20 minutes. Staff will assist in identifying patients needing assistance.
  3. Offer magazines, books, crayons etc to patients and family members waiting in the waiting area for appointments.
  4. Comply with all infection control and confidentiality policies.
  5. Strive to remain compassionate, non-judgmental, flexible and impartial when assisting people who have lifestyles, spiritual beliefs, and interests that are different from your own.
  6. Respect the privacy of patients and family members, and abide by the Volunteer Services program’s confidentiality policies.
  7. Provide excellent customer service to patients, families and staff. 
  8. Provide wheelchair escorts on the floor as needed (optional).

SUPERVISION

The Manager of Volunteer Services and the Clinical Supervisor for the Women’s Center clinic will provide supervision for the volunteers. On-going feedback and evaluation of the program will be requested.

TIME COMMITMENT

New volunteers must be able to commit a minimum of 6 months to the Volunteer Services program. Volunteers assist an average of one 2-4 hour shift per week.

HEALTH PRECAUTIONS

Patients are extremely vulnerable to potentially life-threatening infections because their immune systems are suppressed from chemotherapy and radiation treatment. Because of this, all volunteers must abide by universal precautions and infectious disease guidelines in order to protect themselves and patients. These guidelines are listed in the Volunteer Manual.

QUALIFICATIONS

  • Able to lift minimum of 10 pounds (magazines, books, water, etc)
  • Ability to maneuver safely around the lobby while carrying magazines, books, etc.
  • Ability to push a wheelchair (optional).
  • Essential functions of this role include the ability to hear, see and talk when communicating with patients, caregivers and staff in the lobby of the clinic.
  • Strong verbal communication skills. Able to communicate effectively.
  • Strong interpersonal and customer service skills.
  • Respect of diverse lifestyles, cultures, religions and values.
  • Ability to be flexible and respond to changing needs of patients and family members.
  • Ability to maintain emotional boundaries and lead a balanced life.
  • Ability to work as part of a team with other volunteers and staff.

Volunteers must be at least 18 years of age. Volunteer applicants are asked to complete disclosure forms for a national criminal background check. Annual tuberculosis testing and documentation for Chickenpox (Varicella), Measles, Mumps and Rubella are required for all volunteers who have contact with patients. In addition, volunteers between the ages of 19 and 64 are encouraged to receive a single dose of Tdap vaccine to protect against tetanus, diphtheria and pertussis.

ORIENTATION

Volunteers participate in two orientation sessions and a role specific orientation, along with an interview, before they are assigned to a specific shift. Volunteers are encouraged to attend in-service education programs for continuing education.

BENEFITS TO THE VOLUNTEER

  • Opportunities to support families from around the world and diverse cultures.
  • An opportunity to gain experience in a multi-disciplinary health-care setting.