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SCCA House Concierge Volunteers

 

POSITION SUMMARY

Concierge position is located at 207 Pontius Ave N, Seattle. Concierge will provide local information, SCCA House, Seattle Cancer Care Alliance (SCCA) Clinic and Shine information for SCCA House Guests. The Concierge will work in the main lobby on the first floor.
 
RESPONSIBILITIES
  1. Provide excellent customer service for patients and families who stay at the SCCA House and/or are patients of the SCCA.
  2. Provide information about Seattle and the Lake Union area, including restaurants, grocery stores, shopping areas, bus routes, shuttle services and recreational activities.
  3. Give tours of the SCCA House to new arrivals or future guests upon request.
  4. Assist with guest parking information and taxicab information for patients as needed.
  5. Distribute maps/shuttle schedules, general information on the clinic and SCCA House (brochures, classes).
  6. Organize brochures, magazines and books in the patient waiting areas on a regular basis.
  7. Check signage in elevators, second floor bulletin board, and lobby to make sure it is updated.
  8. Perform other light clerical duties as assigned.
  9. Make eye contact; greet every patient/visitor entering the building.
  10. Respect the privacy of patients and family members, and abide by the confidentiality policies of the Volunteer Services Program of the SCCA.
 

TIME COMMITMENT

A minimum volunteer commitment of six months is requested. Volunteer shifts are available from 10:00am-1:00 pm, 1:00pm- 4:00pm, and 5:30pm-8:30pm, Monday through Friday, and from
10:00am-1:00pm on Saturday. One volunteer will be scheduled per shift.  When a volunteer is unable to come to the clinic for a scheduled shift, he/she is expected to notify the Operation Support Members of the SCCA House (206) 204-3700.
 

SUPERVISION

The SCCA House staff supervises the concierge. 
  
 

QUALIFICATIONS

  • Excellent customer service and interpersonal communication skills.
  • Experienced in using personal computers with Windows operating systems and searching for information on the World Wide Web (Internet).
  • Familiar with downtown Seattle, lower Queen Anne and Lake Union areas.
  • Familiar with SCCA House and SCCA Clinic (this will be provided in training).
  • Familiar with Hutch/SCCA shuttle system (this will be provided in training).
  • Essential functions include the ability to carrying books and magazines (up to 5 lbs); hearing (telephone communication; directing patients).
  • Ability to provide empathetic listening, warmth and compassion.
  • Ability to be flexible and sensitive to the needs of patients, families, caregivers and staff.
  • Respect of diverse lifestyles, cultures, religions and values.
  • Ability to work as part of a team.
 
Volunteers must be at least 18 years of age. Volunteer applicants are asked to complete disclosure forms for a national criminal background check. Annual tuberculosis testing and documentation for chickenpox (varicella), measles, mumps and rubella are required for all volunteers who have contact with patients. In addition, volunteers between the ages of 19 and 64 are encouraged to receive a single dose of Tdap vaccine to protect against tetanus, diphtheria and pertussis. 
 
 

ORIENTATION

New SCCA House Concierge will be asked to complete an interview and orientation before they can be assigned to the SCCA House. Volunteers are encouraged to attend all in-service sessions for continuing education.

 

HEALTH PRECAUTIONS

Patients are extremely vulnerable to potentially life-threatening infections because their immune systems are suppressed from chemotherapy and radiation treatment. Because of this, volunteers must abide by universal precaution and infectious disease guidelines in order to protect themselves and patients. These guidelines are listed in the Volunteer Manual.

 

BENEFITS TO THE VOLUNTEER

  • Personal satisfaction and growth from providing assistance to patients and their families.
  • An opportunity to become acquainted with people from around the world.
  • An opportunity to gain experience in a multi-disciplinary health care setting.