Patient and Family Resource Center Volunteers

Patient and Family Resource Center Volunteers

Position Summary
Provide assistance with special projects that support the Patient and Family Resource Center department at the Seattle Cancer Care Alliance (SCCA) Clinic, which is located at 825 Eastlake Avenue East.


  1. Assist with processing new books for circulation in Resource Center lending library.  This includes entering titles into library database, preparing books with cards, organizing books in the collection, making reminder calls to patients.
  2. Assist with clerical functions and special projects as assigned.
  3. Assist with stocking patient education materials within the Resource Center.
  4. Orient new patients and family members to the computers, photocopier and fax machine in the Resource Center.  Offer assistance with learning how to create web-based email accounts and conduct information searches on the World Wide Web (Internet).
  5. Respect the privacy of patients and family members, and abide by the confidentiality policies of the Volunteer Services Program.

Time Commitment

A minimum volunteer commitment of six months is requested.  A weekly commitment of 2-4 hours Monday-Friday, 8am-5pm, is requested with some flexibility within the business day.


Lisa Horton, Manager of the Patient and Family Resource Center.  Please contact Lisa at (206) 288-2073 when you have questions or suggestions.


  • Excellent customer service and interpersonal communication skills.
  • Experienced in using personal computers with Windows operating systems and searching for information on the World Wide Web (Internet).
  • Ability to provide empathetic listening, warmth and compassion.
  • Ability to be flexible and sensitive to the needs of patients, families, caregivers and staff.
  • Respect of diverse lifestyles, cultures, religions and values.
  • Ability to work as part of a team.
  • Volunteer must be able to do some lifting. Some tasks may involve repetitive motion.

Volunteers must be at least 18 years of age.  Volunteer applicants are asked to complete the disclosure forms for a criminal background check.  Annual tuberculosis testing and documentation for Chickenpox (Varicella), Measles, Mumps and Rubella are required for all volunteers who have contact with patients.  In addition, volunteers between the ages of 19 and 64 are recommended to receive a single dose of Tdap vaccine to protect against tetanus, diphtheria and pertussis.


New Volunteers are asked to complete an interview and orientation before they can be assigned to the SCCA Clinic’s Patient and Family Resource Center.  Volunteers are encouraged to attend all in-service sessions for continuing education.

Health Precautions

Patients are extremely vulnerable to potentially life-threatening infections because their immune systems are suppressed from chemotherapy and radiation treatment.  Because of this, volunteers must abide by universal precaution and infectious disease guidelines in order to protect themselves and patients.  These guidelines are listed in the Volunteer Manual.

Benefits to the Volunteer

  • Personal satisfaction and growth from providing assistance to patients and their families.
  • An opportunity to become acquainted with people from around the world.
  • An opportunity to gain experience in a multi-disciplinary health care setting.