Patient Support

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Quality of Care

Seattle Cancer Care Alliance (SCCA) has a commitment to continually improve the quality and safety of the healthcare services you receive across all sites of care. SCCA achieves this by providing strategies for the advancement of quality and patient safety.

Our quality goals are anchored by the following core values:

  • Making patient safety our first priority
  • Continuously striving to create an improved healthcare system for you that is safe, effective, patient-centered, timely, efficient and equitable
  • Providing a safe environment for you and our staff
  • Working to anticipate and prevent errors
  • Recognizing that despite our best efforts, errors can occur, and embracing errors as learning opportunitie
  • Responding quickly and effectively if an error occurs and working to prevent its reoccurrence
  • Informing you or your family of the results of treatment or procedures, including those results caused through error

The Joint Commission Golden Seal of Approval

Seattle Cancer Care Alliance has received the Joint Commission’s Golden Seal of Approval. The seal represents SCCA obtaining the Joint Commission’s accreditation. Accreditation involves SCCA voluntarily evaluating performance in areas that most affect patient health and safety. These areas are defined in the Joint Commission standards. By achieving accreditation, our organization makes a commitment to follow Joint Commission standards and to provide the framework for safe, quality care.

How Well Are We Doing?

Beginning in July 2006, the Joint Commission began providing hospital performance information for free through the Quality Check Web site. Read the SCCA quality report online. The quality report provides information about:

  • SCCA’s compliance with the Joint Commission’s National Patient Safety Goals
  • SCCA’s performance on National Quality Improvement Goals
  • The Joint Commission accreditation decision and the effective dates of SCCA’s accreditation award

Speak Up Campaign

In 2002, the Joint Commission, together with the Centers for Medicare and Medicaid Services, launched a national campaign to urge patients to take a role in preventing healthcare errors by becoming active, involved and informed participants in their healthcare team. To find out how you can do this, view the Speak Up campaign poster.

07-09-2008   "Speak Up" Campaign (35kb)