Patient Navigation

Patient Navigation

Discovering that you or a loved one has cancer can be overwhelming. Not only is there emotional and physical stress, but there are also appointments, treatments, and paperwork to juggle. Managing life with cancer can leave you feeling lost and unsure. Tri-Cities Cancer Center’s Patient Navigation Program is here to support cancer patients and their families every step of the way.

Patient Navigation Team

Our Patient Navigation Team is comprised of healthcare professionals focused on each patient’s well-being. They are prepared to walk with patients and families throughout their journey.

Nurse Navigators

Our Nurse Navigators are registered nurses (RN) who work with patients and their families to assist in coordinating cancer care and support resources. For those with cancer, the Nurse Navigator is a dedicated member of their healthcare team, helping facilitate personalized cancer care. Tri-Cities Cancer Center Nurse Navigators are available to all patients at no cost to the individual and can assist patients with the following:

  • Coordination of care for patients receiving chemotherapy and radiation therapy at the same time
  • Patient advocacy addressing any patient concerns
  • Resource coordination of community services
  • Nutritional referrals for a dietary consultation by Registered Dieticians or Meals-on-Wheels
  • Dial-A-Ride assistance or other transportation concerns
  • Providing emotional support and referrals to appropriate agencies
  • Talking to patients, family, and friends regarding questions about specific cancers and available services

Financial Counseling

We understand that the financial aspect of a cancer diagnosis can be very stressful. Our Patient Financial Counselor is here to help answer questions about the cost of treatment and handle insurance inquiries and verifications on behalf of the patient. In addition, we can help identify assistance programs that individuals may qualify for in the event insurance does not cover certain aspects of treatment. If an individual does not have medical insurance, we can provide them with resources and options that are available.


An on-site Chaplain at the Tri-Cities Cancer Center is available to all patients and their family members. Professionally trained chaplains provide emotional and spiritual support to patients, their families, caregivers, and support system including:

  • Private and confidential discussions
  • Referrals to resources, agencies, and staff members to address patient and family concerns

Coordinating Cancer Care with Seattle Cancer Care Alliance (SCCA)

Tri-Cities Cancer Center’s Navigation team is also available to help patients coordinate care with SCCA should they need a second opinion or a referral for treatment. Our team is able to provide gas cards and lodging accommodations for patients who have a financial need. We are also here to help you understand treatment options and prescribed treatment plans.

Our Patient Navigation Program has been created to care for the whole patient, including their family and caregivers. These services are provided at no cost to the patient and are open to anyone in the local area who has been affected by cancer–no matter where they are being treated.

For more information or to schedule an appointment with our Patient Navigation Team at Tri-Cities Cancer Center, call (783) 9894 or (800) 377-0856.