You may be wondering how much your treatment at Seattle Cancer Care Alliance (SCCA) will cost and how much will be paid by your health insurance. Here are answers to some common insurance questions.
Who at SCCA Will Help Me Understand My Insurance Benefits?
A Patient Financial Services (PFS) coordinator can assist you with understanding your insurance benefits. For questions, call PFS at (206) 288-1113 or toll-free at (800) 804-8824 and ask to be transferred to your PFS coordinator, or schedule an appointment with your PFS coordinator by contacting your SCCA clinic scheduler.
My Bills—What Should I Expect? Who Can Help Me with Questions?
Types of Bills You Will Receive
When you receive outpatient care at the SCCA Clinic you will receive two types of bills:
- Bill for professional services. This charge covers outpatient clinic services provided by or under the supervision of your physician.
- Bill for outpatient clinic services & facility. Some examples of these charges are charges for infusions, equipment, supplies and scans. Clinic charges may be greater than the charges for professional services, depending on the services provided.
With each of these types of bills, you may be responsible for an insurance copayment, coinsurance, or Medicare copayment (depending on your insurance coverage). The amount of any insurance copayment, coinsurance or Medicare copayment will depend on the services provided during your visit and the coverage provided by your insurance.
Where Bills Will Come From
You may receive bills from any of the following entities for SCCA services depending upon where you receive the services.
SCCA Outpatient Clinic
- When you receive services at the SCCA clinic, you will receive a clinic facility bill.
- For questions about your SCCA clinic bill, call the SCCA Billing Office at (206) 288-6226 or toll-free at (800) 304-1763, or e-mail us at firstname.lastname@example.org.
University of Washington Medical Center (UWMC or UW Medicine)
- When you receive inpatient services from UWMC, you will receive a bill from either UWMC or SCCA.
- For questions about your UWMC bill, call UWMC PFS at (206) 598-1950 or toll-free at (866) 298-2825.
- For questions about your SCCA bill, call the SCCA Billing Office at (206) 288-6226 or toll-free at (800) 304-1763.
- After a visit to SCCA, you will receive a bill from UW Physicians for the professional services provided to you by or under the supervision of the attending physician.
- For questions about your UW Physicians bill, call UW Physicians at (206) 543-8606 (option 2) or toll-free at (888) 234-5467 (option 2).
What Is Durable Medical Equipment (DME)?
Your healthcare professional may provide you with prescriptions for medical equipment and supplies. These items are considered durable medical equipment, or DME. You have the freedom to select Seattle Cancer Care Alliance or an outside supplier, such as your local drug store, to supply you with these items.
How Can I Assist with the Billing Process?
You can help us bill your insurance company correctly by providing full information to SCCA Registration and Patient Financial Services when you register. It is important to inform us of any changes to your address, insurance coverage or employment or the party who is financially responsible for your bills.
When an insurance claim is pending, you will still receive a bill each month if your account has an unpaid balance. You are responsible for payment of your account within the limits of our credit policy (see below).
What Is the SCCA Credit Policy?
Payments are due within 30 days after you receive your SCCA, UWMC or UW Physicians bill. If you are unable to pay in full, please contact the appropriate billing office to make payment arrangements. It is important to do this soon after receiving your statements until your account is paid in full, regardless of whether or not you have insurance coverage. Accounts not paid within 60 days will be referred to our collection department.
What If My Insurance Carrier Requires Pre-authorization for a Service Before It Is Provided?
We will work with you to obtain pre-authorization from your insurance carrier for services we provide. However, this may not be possible in situations where services are ordered and provided in less than a 48-hour window.
In this case, we recommend that you contact your insurance carrier to obtain pre-authorization. If your insurance company fails to pay due to lack of pre-authorization, you will be financially responsible for payment.
How Can I Pay My Bills?
PLEASE DO NOT MAIL CASH. See below for the forms of payment that each facility accepts.
- Pay with SCCA's Online Bill Pay using Visa, MasterCard, debit card, or e-check.
- Pay by mail using check, money order, Visa, or MasterCard.
Send payments to: P.O. Box 34511, Seattle, WA 98124-1511.
- Billing inquiries: Call (206) 288-6226 or toll-free (800) 304-1763, or e-mail email@example.com.
- Send payments to: P.O. Box 50012, Seattle, WA 98105-1012.
- Forms of payment accepted: check, money order, Visa, MasterCard.
- Billing inquiries: Call (206) 598-1950 or toll-free (866) 298-2825.
- Send payments to: P.O. Box 50095, Seattle, WA 98145-5095.
- Forms of payment accepted: check, money order, Visa, MasterCard, American Express, Discover.
- Billing inquiries: Call (206) 543-8606 (option 2) or toll-free (888) 234-5467 (option 2).
Do You Offer Financial Assistance/Charity Care?
Yes, financial assistance/charity care is available to those whose income qualifies. An SCCA financial counselor (FC) can help you with the applications. The FC can also help you apply for public insurance programs such as Medicaid and Basic Health. These programs may help you with your current and future healthcare bills. Please ask your scheduler for an appointment with the FC, or contact the FC directly at (206) 288-1377 (option 3).
What Other Resources Might Help Me?
Check our list of national and international organizations that may be helpful for those seeking financial assistance for medical expenses.